Effective Date: March 1, 2026
Last Updated: June 15, 2026
At California Center for Pain & Wellness (“CACPW,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information across our services, including our website, communication tools, patient communications, and in-person interactions.
1. Information We Collect
We may collect the following types of information:
Personal Information: Full name, address, email address, phone number, date of birth, and other contact or identifying information you provide to us.
Health Information: Information related to your medical history, diagnosis, symptoms, treatments, medications, procedures, and services provided at CACPW, as necessary for your care.
Technical Information: IP address, browser type, device identifiers, website usage data, and similar information collected through cookies or related technologies.
Communication Records: Content of emails, SMS messages, phone calls, appointment requests, forms, or other communications exchanged with our team.
2. How We Use Your Information
Your information may be used for the following purposes:
To deliver, manage, coordinate, and improve the healthcare services we provide to you.
To schedule appointments, send appointment reminders, provide treatment updates, and communicate service-related notifications.
To respond to inquiries, provide support, follow up on care, and assist with patient needs.
To coordinate care with authorized providers, specialists, insurers, or other parties involved in your treatment, payment, or healthcare operations.
To share educational, promotional, or wellness-related content when permitted by law and, where required, with your explicit consent.
To comply with applicable laws, regulatory requirements, insurance obligations, and healthcare compliance standards.
3. How We Share Your Information
We do not sell your personal data.
We do not share SMS opt-in data with third parties, affiliates, or advertisers.
Your personal and health information may only be shared as permitted or required by law, or with authorized providers and parties involved in your care, treatment, payment, or healthcare operations.
All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. SMS Text Messaging
By opting in, you consent to receive 1:1 text communications from CACPW, including appointment reminders, scheduling updates, patient care communications, and wellness-related information.
Message Frequency: Varies; typically 1–2 messages per month.
Fees: Standard messaging and data rates may apply.
Opt-In: Consent may be obtained in person, by phone, through online forms, or through other patient communication channels. Patients are informed that message frequency may vary and that they may text HELP for support or STOP to opt out at any time.
Opt-Out: Text STOP at any time to unsubscribe.
Help: Text HELP or contact us at info@cacpw.org or (209) 900-1420.
We do not send mass or bulk text messages without proper consent. Your mobile number will not be used for third-party marketing purposes.
5. Protected Health Information Notice
Please do not submit protected health information (“PHI”), medical history, diagnosis information, treatment details, insurance information, prescription information, or other sensitive healthcare information through unsecured website features unless you are using an approved secure patient communication method specifically provided by CACPW.
Examples of PHI may include information about your symptoms, conditions, medications, procedures, test results, appointment details, insurance coverage, or any other information that could identify you as a patient.
Any health-related information you provide directly to CACPW through approved patient communication channels is handled in accordance with applicable healthcare privacy requirements.
6. Data Security
We use commercially reasonable safeguards, including administrative, physical, and technical measures, to help protect your information. However, no method of transmission or storage is entirely secure. Please exercise caution when sharing sensitive information electronically.
7. Your Privacy Rights
Depending on your jurisdiction and applicable law, you may have the right to:
Access, correct, or request deletion of certain personal data.
Request a copy of the information we collect and how it is used.
Withdraw consent for promotional communications at any time.
Request restrictions on certain uses or disclosures of your information, where applicable.
To exercise these rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to external websites that are not governed by this Privacy Policy. We are not responsible for the privacy practices, content, or security of those websites and encourage you to review their privacy policies.
9. Changes to This Policy
We may revise this Privacy Policy periodically. Updates will be posted to our website and will take effect on the date noted above.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
California Center for Pain & Wellness
Email: info@cacpw.org
Phone: (209) 900-1420
Fax: (209) 900-1421
Location: Modesto, California
Website: https://cacpw.org/